Order Fully Prepared Meals to Sustain Your Week

As a local fully-prepared meal service, we personally make once-a-week meal deliveries right to your doorstep. Simply order and pay for the week ahead, then receive your chosen meals on Monday. 

While most of our customers are regulars, they appreciate the fact that we’re not a subscription service. This means that they only pay on demand (no pre-payment plans) and receive meals on the weeks that they choose to order.

• No minimum orders- order as much or as little as you want! 
• No commitments, subscriptions, or automated payments- we know that each week can look different for you and your family, so you’re free to place your orders on an “as-needed” basis. 
• If you’re a new customer- you’ll pay a risk-free one-time setup fee of $30. If, after your first or second order, you decide meal delivery is not right for you, you’ll get a full refund once your cooler is returned.

Decide whether to order, how much to order, and what to order each week:

• Got a busy week ahead? Place an order and stock your fridge! 
• Got cooking covered the following week? Nothing to do here!

 

How It Works - By the Day

Friday: Browse the new weekly menu

Every Friday, we announce our new seasonal menu on our website and by email. Sign up for our newsletter here!

Friday- Wednesday: Order a la carte for the following week (Monday delivery)

Choose from among 7-8 fresh items and more. Choose your serving size (if applicable), check every single ingredient, and confirm dietary matches (most options are gluten-, soy- and dairy-free).

After placing your order, look out for your confirmation email. If you don’t receive this email, double-check to make sure that you completed your order correctly. 

Sunday: Receive an email titled “Your order is on its way!”

This email includes your order’s tracking details, including an approximate delivery time for your Monday delivery. 

If you have a cooler to return from a previous order, this email serves as a great reminder to leave it out for tomorrow’s exchange.

Monday: Receive or pick up your order

A cooler with ice packs and reusable containers is hand-delivered to your doorstep by a member of our team, or ready for you to pick up for free at one of two convenient locations.  

While we do recommend bringing your cooler inside to refrigerate the contents as soon as possible, you do not have to be home to receive your delivery.  If you won’t be home within a reasonable amount of time to unpack and refrigerate your delivery, ask a neighbor for help or make other arrangements. 

On Monday morning, you will receive an email newsletter that includes notes about the week’s meals, including reheating instructions and serving suggestions.

Enjoy your meals all week! 

Simply assemble your meals or heat them in a pan. Read cooking and serving suggestions from your Monday morning newsletter or make the meals your own and serve them how you prefer.

The following Monday: Return your sustainable packaging 

If you’re expecting another delivery today, rinse your reusable containers, place them back in the cooler, then leave the cooler out at your doorstep.

If you’re not expecting a delivery today but plan on ordering again soon, just hang on to your cooler and reusable containers. 

If you plan on taking a few weeks off or decide that our service isn’t for you, please be sure to return your cooler through one of the following options: 

• Drop off at Farmacy - 83 Rowland Rd., inside the front door, next to the stairs, any Monday by 6pm. 
• Drop off at the LFRC pick-up bin any time
• Drop off on Heather's front steps at 810 N Rouse Ave any time
• If none of these drop-off options work, just contact us and we'll schedule a pick-up

We’re also happy to take back your compostable containers to send to our local partner YES Compost.

 

 

Frequently Asked Questions

The Basics

Is this a subscription service?

No.  We know your schedule is constantly changing, and want to make sure you only pay for meals on the weeks that you need them.

 

How much does it cost to get started?

Just a $30 new customer one time fee. This fee helps cover the cost of the coolers, ice packs, jars and lids used every week.  There is a product titled "New Customer One-Time Fee" at the bottom of the ordering page. Simply add it to your cart with your first order. 

 

What do you mean by risk-free one-time fee?

If, after your first or second order, you decide meal delivery is not right for you, you will be refunded your $30 fee. Simply contact us directly and return your cooler and containers for the refund. 

Is there a minimum order?

No, just order what you'd like every week.  

 

Do you follow a specific diet plan?

No, but we try to keep our meals flexible for everyone.  Many of our meals are considered paleo-friendly. Everything is gf/df/soy-free.  We often use honey or maple syrup instead of sugar.  

 

When is the ordering period?

An ordering period runs Friday through Wednesday, for the following Monday’s delivery. 

 

Meals and Ingredients

Do the meals change every week?

Yes, while the specific meals change, you’ll notice the same meal ‘categories’ every week.  We strive to offer the following categories every week: 1 of each: beef entree, pork entree, chicken entree, soup entree, protein salad, greens salad, as well as another side or something sweet.  Some items, like granola, bone broth and cookie dough are offered on a weekly basis.

 

I really liked a meal, when will it be on the menu again?

It depends. Since we cook seasonally, some meals make an appearance just once or twice  year, while others might be repeated 4-5 times per year.  

 

What does “high-quality” mean?  Is everything organic and local?

We're committed to using fresh, high-quality foods, organic and local when possible. All meat used is hormone and antibiotic free and sustainably raised in Montana. 

We strive to use only organic for foods listed on the Dirty Dozen.   The weekly menu contains a list of ingredients, with organic and local ingredients specified.

 

Is nutritional info available?

Due to the vast number of recipes in our library, we are unable to provide specific nutritional information for our dishes.  

 

Are your foods allergen free? 

Not necessarily. We list all of the ingredients we use on each product page.  Our meals are cooked in a facility that does process ingredients like gluten, dairy and soy, so cross-contamination, though rare, is a possibility.

What is “a la carte” ordering?

A la carte is a flexible style of ordering one individual dish, rather than a full meal (meat, side, salad, etc).  

 

Do meals include sides?

While some of our dishes come with sides, most are individual. They’re all great on their own, but we often make recommendations for how to pair it for a full meal.  For example, we serve Beef Bolognese without pasta, our chicken salad without bread, and Curry without rice.  We know our customers have varying tastes and dietary preferences, and while one person wants to serve bolognese with angel hair, another can use GF penne and yet another spaghetti squash!

 

We generally do not include veggies as a side dish, as we want you to have the highest quality meal possible, and veggies lose their quality and taste when cooked more than once.  Instead, we offer pre-cut vegetables from Root Cellar Foods, so you can steam, roast or saute them yourself.   Many customers enjoy this way of eating, as it allows them to “make the meals their own.” - the goal here is to highlight the flexibility of our model, rather than make it sound like a limitation.

Can I freeze my meals?

Yes, many of the meals, like soups and stews, freeze quite well. We just ask you to transfer them to your own containers before freezing.

 

How will I know how to cook and serve my meals?

On weeks that you place an order, you will receive an email on Monday morning that includes a short newsletter as well as instructions for re-heating your meals.

 

Can I re-heat in the containers you deliver in?

Glass mason jars can be microwaved, and compostable containers (without the lid) can be heated in the oven up to 450F.  Otherwise, you’ll want to transfer to stove-safe or oven-safe dishes to re-heat.

Ordering and Account

What happens after I order?

Immediately after  placing your first order, you will receive a confirmation email.  If you do not, log back into your account, to confirm that your order went through.  On the Thursday following your first order, you’welcome email that explains some of the details: your preferred drop-off location, how to return containers, and answers to many questions you may have.  We love connecting with others through food, and we strive to build relationships with those for who we're preparing meals.  if you have questions, please feel free to reach out!

Can I add to my order after I’ve placed it? 

Yes, if it is before Thursday’s ordering deadline, simply email heather@wholeandnourished.com, and we can manually change your order and send you an invoice to be paid online.

 

I made a mistake with my order, what do I do? 

Email heather@wholeandnourished.com, and let us know if you’d prefer the order to be cancelled so that you can start over, or we can make the change on our end.  If you made a mistake with delivery/pick-up option, please let us know ASAP.

 

Can I change/cancel my order?

Changes can be made through Wednesday.  Just email heather@wholeandnourished.com and explain the changes you’d like made.   Because we place orders through our vendors by Thursday morning, we discourage changes after Wednesday. If an emergecy comes up, and you no longer wish to receive your meals Monday, please just contact us and we’ll make arrangements.

 

Will you customize dishes if I don’t like or can’t eat an ingredient?

Due to the logistics of cooking and packaging at a large scale, we’re unable to customize individual dishes.  Product pages list all ingredients used in a dish, so be sure to read carefully. If you have any specific questions about a menu item or specific ingredients, please contact us.

 

Can I view my past orders?

Yes. Log in to your account. Under My Account you will see a list of your orders by date.

 

Delivery and Pick-up

Where do you deliver? How much does it cost?

We deliver to homes and businesses within 12 miles of downtown Bozeman and in downtown Livingston.  Delivery under 8 miles costs $10, and 8-12 miles costs $15.  Orders over $150 receive free delivery!  You can check your distance from downtown Bozeman with Google Maps. 

Free Pick-up is also available on Monday afternoon at The Farmacy and at the Livingston Food Resource Center.

Can I choose my delivery day? 

Delivery Day is always Monday. We cook and package our meals on Sunday, and we want you to receive them at their freshest!

 

When will my food be delivered? 

It depends where you live! Our delivery route starts around 10am, and we are usually finished by 5pm.  On Sunday night you will receive an email titled Track Your Whole and Nourished Order.  In that email you will see an estimated delivery time.  If you chose pick-up, you will receive that same email, and the address is set to the pick-up location.  On delivery day, you can click the link in the email to see an updated delivery schedule.  

 

What time will my food be at the pick-up location? 

Generally the coolers are in the walk-in cooler at the LFRC by 10am.  Coolers are available at The Farmacy from 3pm-6pm.

 

How is my food delivered? 

Meals are delivered in soft sided coolers with reusable ice packs.  

 

How long will the food last in the cooler before it’s refrigerated? 

Your cooler is taken out of the refrigerator around 10am on Monday, and we recommend that you remove and refrigerate the meals by 6pm at the latest. The sooner the better for safety and maximum freshness. If your front door is in the sun, or an especially warm or cold location, then be sure to refrigerate even sooner.

 

What if I won’t be home during delivery? 

While we do recommend bringing your cooler inside to refrigerate the contents as soon as possible, you do not have to be home to receive your delivery.  If you won’t be home within a reasonable amount of time to unpack and refrigerate your delivery, ask a neighbor for help or make other arrangements. 

Containers

How do I return the cooler, ice packs and jars?

 If you’re expecting another delivery in the next week, rinse your reusable containers (avoid placing lids in the dishwasher), place them back in the cooler with lids off, then leave the cooler out at your doorstep on the next delivery day.

 

If you plan on taking a few weeks off or decide that our service isn’t for you, please be sure to return your cooler through one of the following options: 

• Drop off inside the Farmacy at 83 Rowland Rd. any Monday by 6 pm 
• Drop off at the LFRC pick-up bin any time
• Drop off on Heather's front steps at 810 N Rouse Ave any time
• If none of these drop-off options work, just contact us and we'll schedule a pick-up

What do I do with the compostable containers?

Some meals do not fit well into mason jars. In order to offer these dishes without encouraging more waste, we use 100% compostable containers from World Centric. 

These containers are oven safe to 450 degrees, so you can warm your meals without dirty dishes! 

We know that not everyone opts into a composting service, so we will gladly take your compostable containers back and send to YES Compost, a local curbside compost business.  While food scraps are normally encouraged for compost, I do ask that you rinse your containers out before placing back into your cooler for return.  

Buying and Using Gift Cards

How do I purchase a gift card? Will it be sent directly to the recipient? 

Once on the gift card product page, you can choose your denomination, customize and preview your card then add it to your cart. The gift card will be emailed directly to you, the purchaser. You then can email it directly to the recipient, or print out a wallet-sized gift card.  If you would like to purchase a denomination not listed, contact us as we’ll add it to the page.

I’m redeeming a gift card, do I need to pay the one-time fee? 

Gift card recipients are exempt from the $30 New Customer One Time Fee. We encourage gift card recipients to return their cooler and jars promptly after their orders.